Returns & Refunds

For food safety and quality reasons, rubs, seasonings, sauces, and other food products are final sale once opened. Unopened, unused product in its original condition may be returned within 30 days of delivery, with our authorization.

This does not prevent us from addressing products that arrive damaged, defective, spoiled, or incorrect, or limit any rights you have under applicable law.

To start a return, email us first with:

If it qualifies, we'll reply with a return authorization and where to send it. Ship the item within 7 days of that authorization, packed so it arrives undamaged. Return shipping is on you unless the return is because of our error or a confirmed product defect.

We don't refund the original shipping charge on a change-of-mind return, and we can't accept food products sent back without authorization first.

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect.

Include:

Please keep the packaging until we respond, if safe to do so. Do not consume any product with a broken safety seal or signs of contamination.

After reviewing the issue, we will arrange an appropriate replacement or refund. You will not be responsible for return shipping required because of our error or a confirmed product defect.

Please do not send food products back without contacting us first.

If tracking shows your package was delivered but you cannot locate it, check the delivery area and with other members of your household, then contact us. We will help investigate with the shipping carrier and determine the appropriate resolution.

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate your request before shipment, but changes and cancellations cannot be guaranteed once processing has begun.

If we cannot ship within the stated timeframe, we will notify you and provide the delay or cancellation options required by applicable law.

We will notify you when a refund is approved and issue it to your original payment method. Your bank or payment provider may require additional time to post the credit.

For an approved unopened return, we refund the item’s price and applicable tax once the product arrives back in its original condition. The original shipping charge isn't refunded.

For a confirmed damaged, defective, or incorrect item, the refund will include the affected item’s price, applicable tax, and any shipping charges that should be refunded for the affected order.

This policy covers food products. Any separate return terms for apparel or other non-food merchandise will be stated on the relevant product page before purchase.

Questions about your order? Email txbrewandbarbecue@gmail.com and include your order number.

This policy does not limit any consumer rights or remedies required by applicable law.